Luxebet FAQ — Answers to All Your Questions

No. Under Luxebet's policy, only one account is allowed per mobile number. Any attempt to create multiple accounts using the same number or device may result in all accounts being suspended and balances forfeited.

login page Click the "Forgot Password?" link and enter your registered mobile number. An OTP will be sent to you — use it to set a new password. The whole process takes under 2 minutes.

For regular betting and small withdrawals, mobile OTP verification is all you need. However, withdrawals of ৳50,000 or more may require KYC verification — you'll need to submit a copy of your National ID or passport. This is to keep your account secure.

After 5 consecutive incorrect password attempts, your account will be temporarily locked. Wait 30 minutes and try again, or reach out to our 24/7 live chat support directly — we'll have it sorted in no time.

The official Luxebet app is available for both Android and iOS. Download it directly from the official website. Downloading from third-party sites can be dangerous.

Contact support to close your account. Make sure to withdraw your balance beforehand. If you're closing your account due to a gaming concern, Responsible Gaming Check the self-exclusion option on the page.

After your first deposit following registration, a 100% welcome bonus is automatically credited to your account — no need to claim it separately. Minimum deposit is ৳200, with a maximum bonus of ৳10,000.

To withdraw your welcome bonus, you must wager a set amount — typically 20x the bonus. So a ৳1,000 bonus requires ৳20,000 in bets. Not all games contribute equally toward this requirement. For details Bonus page View.

Yes. Beyond the welcome bonus, Luxebet regularly offers weekly reload bonuses, cashback deals, and special tournament promotions. To see the latest offers, Latest Promotions Go to page.

Promo codes are available on Luxebet's official promotions page. Enter the code in the "Promo Code" field during registration. A valid code will automatically add a bonus to your account.

No, bonuses cannot be withdrawn directly. You can use bonus funds to place bets, and any winnings from those bets become withdrawable once the wagering requirements are met. Your own deposited funds, however, can be withdrawn at any time.

Bonuses can be used to bet on selected games; however, some jackpot games may have restrictions on bonus usage. Jackpot page View eligibility details.

Log in → Go to Wallet → Select "Deposit" → Choose your preferred payment method (bKash, Nagad, Rocket) → Enter the amount → Complete the payment as instructed. Funds are typically credited to your account within 30 seconds to 2 minutes.

Minimum deposit is ৳200 (bKash/Nagad). Maximum limits vary by payment method — typically up to ৳50,000 per transaction. Daily limits depend on your account tier and chosen payment method.

Funds are usually credited within 2–5 minutes. If your deposit hasn't arrived after 15 minutes, please:

• Keep your payment transaction ID or screenshot for reference.
• Share your transaction ID with our live chat support.
• Most issues are resolved within 24 hours.

Currently, bKash, Nagad, and Rocket are the most popular and convenient payment methods available from Bangladesh. Credit/debit card options may be limited. Contact support for the latest available payment options.

Luxebet does not charge any additional fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply their standard transaction fees — those are set by the provider, not Luxebet.

Log in → Wallet → select "Withdrawal" → enter amount → enter your bKash/Nagad number → submit request. Funds typically arrive within 12–24 hours.

The minimum withdrawal amount is ৳500. The maximum you can withdraw at any given time depends on your account tier and verification level. KYC verification may be required for larger withdrawals.

Withdrawal requests are typically processed within 12–24 hours of submission. During peak periods or when KYC verification is required, it may take a little longer. Verified accounts generally experience faster processing times.

The reason for a rejection is usually communicated via email or notification. Common reasons include: unmet wagering requirements, pending KYC verification, or mismatched information. Contact support and we'll get it resolved quickly.

Luxebet generally charges no additional fees for withdrawals. However, your payment provider's own transaction charges may apply. Contact support if you have any questions.

Luxebet offers betting on 20+ sports, including cricket, football, tennis, badminton, basketball, and volleyball. All the cricket tournaments Bangladeshis love — BPL, IPL, T20 World Cup — are fully covered. Sports page View all options.

Live betting means placing bets while a match is in progress. Odds shift continuously based on how the game unfolds, making it far more thrilling than regular betting — you can react and wager as the action happens. Quick decision-making is key.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases the "Cash Out" feature lets you settle a bet before the match ends — you may get a lower return, but it protects you from a bigger loss. This feature may not be available on all bets or matches.

If a match is cancelled or abandoned, all bets placed on that match are voided and stakes are refunded. Rules may vary in specific circumstances — for details Terms & Conditions View.

Jackpots give you the chance to win a massive prize with a qualifying stake. Bets placed on slots or select games contribute to the jackpot pool, which can be won in full at any moment. For details Jackpot page View.

The minimum bet starts from ৳10 in most betting markets. Minimum and maximum limits may vary by game and market. This makes it ideal for newcomers — start small and play at your own pace.

Yes, Luxebet uses SSL encryption to keep all your data secure. Your personal and financial information is never shared with third parties. To learn more Privacy Policy Read.

Yes, Luxebet operates under an international gaming licence. Maintaining this licence requires strict compliance with regulations, including responsible gaming practices and the protection of user data.

Luxebet will never ask for your password via SMS, phone, or email. If anyone requests your password claiming to be from Luxebet, it is a phishing attempt or scam. Never share your password with anyone, and report it to our support team immediately. If you notice any suspicious activity, change your password right away.

Responsible Gaming page, you'll find tools such as deposit limits, session limits, loss limits, cooling-off periods, and self-exclusion — all completely free. Any of these can be activated at any time with the help of our support team.