Luxebet Terms & Conditions — Know Before You Play, Make the Right Call

1. Introduction & General Information

These Terms and Conditions Luxebet and its users. By registering or using the Luxebet platform, you are deemed to have read and agreed to all of these terms.

Luxebet is an international online betting and gaming platform operating under a Curaçao gaming licence. We are committed to providing a safe, transparent, and enjoyable environment for users in Bangladesh.

2. Eligibility & Registration Requirements

To open and use an account on Luxebet, the following conditions must be met:

• The applicant must be at least 18 years must be met.
• Online gaming must be legally permitted in the country or region from which you are accessing the platform.
• Each person may register only one account. Opening multiple accounts is strictly prohibited.
• All information provided during registration must be truthful and accurate.
• Registration must be voluntary, free from any coercion or undue influence.

Registration Process

During registration, you will need to provide a valid phone number, your name, and a password. Your account will be activated via OTP verification. A national ID or other proof of identity may be required for large withdrawal requests.

3. Account Management & Security

You are responsible for the security of your Luxebet account. Never share your password with anyone, and if you believe unauthorized access has occurred, contact our support team immediately.

• Account login credentials must not be shared with any third party.
• Accounts may not be sold or transferred to another person.
• If your account details change (such as your phone number), please notify support promptly.
• Luxebet strongly recommends enabling two-factor authentication (2FA) on your account.

4. Deposit, Withdrawal & Payment Policy

Deposit

Luxebet currently supports deposits via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200 (Two Hundred BDT). Deposits are typically credited to your account within a few minutes.

• Funds deposited must be from legitimate, legally earned sources.
• Using Luxebet for money laundering or any illegal financial activity is strictly prohibited.
• Luxebet reserves the right to verify any transaction it deems suspicious.

Withdrawal

Minimum Withdrawal Amount ৳500 (Five Hundred BDT). Requests are typically processed within 1 to 4 hours. Large withdrawal amounts may require additional verification.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if KYC verification has not been completed.
• Withdrawals may be suspended pending investigation if fraudulent activity is suspected.

5. Bonus & Promotion Terms

Luxebet offers a range of bonuses — welcome bonus, cashback, reload bonus, and referral offers. Each bonus has its own terms and conditions, which are detailed on the bonus page.

Wagering Requirement

All bonus funds must meet a wagering requirement before withdrawal. This is typically 10x to 20x the bonus amount. The exact figure is stated alongside each offer.

• Bonuses come with a set expiry period. If the wagering requirements are not met within that time, the bonus will be forfeited.
• Claiming the same bonus from multiple accounts is strictly prohibited.
• Luxebet reserves the right to modify or cancel any bonus offer at any time.
• Bonus funds cannot be transferred directly to another account.

6. Betting Rules & Odds Policy

Luxebet uses decimal odds format. Once a bet is confirmed, the odds are locked in. For Live Betting, odds update in real time.

Bet Cancellation Circumstances

• If a match or event is cancelled, your stake will be refunded.
• If incorrect odds are displayed due to a technical error, Luxebet reserves the right to void the affected bets.
• If evidence of match-fixing or irregularity is found, all related bets will be voided.

Max Payout

The maximum payout per single bet is set by Luxebet. Limits may vary for special events. Please visit the help center for more details.

7. Prohibited Activities

The following activities are strictly prohibited on Luxebet. Any violation will result in immediate account termination.

• Creating multiple accounts or using an account registered under someone else's name.
• Manipulating the platform using bots, automated software, or any other technical means.
• Using Luxebet for money laundering or any other illegal financial activity.
• Placing artificial or coordinated bets for the purpose of bonus abuse.
• Harassing other users or Luxebet staff.
• Attempting to hack or gain unauthorized access to the platform's security systems.

8. Responsible Gaming

Luxebet believes gaming should be a source of entertainment, not addiction. To that end, we provide users with a range of responsible gaming tools.

• Spending Limit Settings: You can set your own daily, weekly, or monthly deposit limits.
• Session Limits: Automatic logout after a period of inactivity.
• Self-Exclusion: Option to close your account temporarily or permanently.
• Cooling-Off Period: Option to take a short break from the platform.

If you or someone you know is struggling with a gambling addiction, please visit our Responsible Play page or contact our support team.

9. Privacy & Data Protection

Protecting your personal data is one of Luxebet's top priorities. For full details on how we collect, use, and store your information, please see our Privacy Policy page.

• Your information is protected through SSL encryption.
• Information is only shared with third parties when required by law.
• You may request to view or delete your personal data at any time.

10. Account Closure & Suspension

Luxebet reserves the right to suspend or close any account at any time, with or without prior notice, particularly in cases of rule violations.

Users may close their account at any time upon request. It is recommended to withdraw any remaining balance before doing so. To close your account, please contact our support team.

11. Dispute Resolution

For any disputes or complaints, please contact our customer support team first. We aim to respond within 48 hours.

• When submitting a complaint, please include your account number and the relevant transaction details.
• Luxebet's decisions are considered final, though users will be given the opportunity for a fair hearing.
• Curaçao law shall apply to any legal disputes.

12. Changes to Terms & Conditions

Luxebet may update these terms and conditions at any time. For significant changes, registered users will be notified via email or in-app notification.

Continued use of the platform after any changes will be considered your acceptance of the updated terms.