luxebet | Privacy Policy and How We Protect Your Data

1. Introduction

Welcome to Luxebet. When you use our platform, certain information naturally comes our way. How that information is used, where it goes, and how long it is kept — all of these questions are answered clearly in this Privacy Policy.

This Policy Luxebet Applies to all users of the platform, website, and mobile app. Luxebet operates under a Curaçao Gaming License and adheres to international standards for user data protection.

In Simple Terms: We do not sell your data. We use it solely to improve your experience and to meet our legal obligations.

If you have any questions after reading this page, please reach out to our support team. We are always ready to assist you in Bengali.

2. What Information We Collect

Luxebet collects only the information needed to provide you with our services and keep the platform secure. A full breakdown by category is provided below:

Data Type	Example	Mandatory?
Identification Information	Name, phone number, email	Yes
Identity Verification Data (KYC)	NID, Passport, Date of Birth	Where applicable
Financial Information	BKash/Nagad number, transaction history	Yes
Technical Information	IP address, device information, browser	Automatic
Usage Data	Betting History, Game Logs, Session Duration	Automatic
Contact Information	Support chat, email correspondence	No (Optional)

We never store your full payment card number, PIN, or password. All financial data is kept encrypted at all times.

3. How Data Is Collected

Luxebet collects your information in several ways:

Directly from you

When completing the registration form.
During the KYC verification process.
When you contact our support team.
When participating in surveys or feedback forms.

Automatically

Through cookies and log files when you use our website or app.
Automatically during betting or gaming sessions on the platform.
Through our security monitoring system.

From Third Parties

From identity verification providers (for KYC purposes only).
From payment gateway partners (for transaction confirmation purposes only).
From fraud prevention systems.

4. Purpose of Data Use

Luxebet uses your data only for specific purposes. The details are outlined below:

Account Management: Creating and maintaining your account.
Payment Processing: Ensuring deposits and withdrawals are completed securely.
Legal Compliance: Complying with KYC and AML (Anti-Money Laundering) regulations.
Security: Preventing fraud, forgery, and unauthorized access.
Customer Service: Resolving your issues and requests promptly.
Improvement: Improving platform usability and performance.
Promotions: Sending you bonuses and offers tailored to your preferences (you can opt out at any time).
Responsible Gaming: Monitoring your gaming behaviour to provide support when issues arise.

Marketing Communications: We will not send you promotional messages without your consent. You can manage your notification preferences at any time through your account settings.

5. Sharing Information with Third Parties

Luxebet does not sell your personal information. However, limited data may be shared with trusted partners in specific circumstances:

When It Is Shared

Payment Processors: Only the minimum information required to process transactions with payment partners such as bKash and Nagad.
KYC Service Providers: With licensed third parties for identity verification.
Legal Obligations: In response to a valid request from a court, regulatory body, or law enforcement authority.
Fraud Prevention: With fraud detection systems.

Every third party we work with is bound by a strict confidentiality agreement. They are not permitted to use or share your data for any other purpose.

What We Never Do

Selling your information to advertisers.
Sharing your data with third parties without your consent.
Sharing your personal information on social media platforms.

6. Cookie Policy

Luxebet uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

Cookie Types

Essential Cookies: For login and security purposes. These cannot be disabled.
Functional Cookies: To remember your preferences (such as language selection).
Analytics Cookies: To understand website usage patterns. These are optional.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

7. Data Security Measures

Luxebet uses industry-standard technology and practices to keep your data secure:

SSL/TLS Encryption: All data transmissions take place over encrypted channels.
Encrypted Database: All stored sensitive data is encrypted.
Two-Factor Authentication (2FA): An additional layer of security for your account.
Regular Security Audits: Regular audits conducted by third-party specialists.
Access Controls: Only authorized staff members can access your information.
Automated Threat Detection: Suspicious activity is detected in real time.

Please Note: Keeping your password secure is your responsibility. No Luxebet staff member will ever ask for your password.

8. Data Retention Period

Luxebet does not retain your data longer than necessary. Retention periods by data type are outlined below:

Account Information: For the duration of an active account and up to 5 years after closure.
Transaction Data: Up to 7 years, as required by legal obligations.
KYC Documents: Up to 5 years after verification.
Betting History: 3 years after account closure.
Support Chat: Up to 2 years.
Cookies Data: Depending on cookie type, from a few days up to 1 year.

After the specified retention period, Luxebet automatically deletes or anonymizes data that is no longer needed.

9. Your Data Rights

As a Luxebet user, you have the following rights over your own data. We respect these rights and are committed to helping you exercise them.

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request deletion of your data unless we are required by law to retain it.

Right to Restrict Processing

In certain circumstances, you may request a temporary halt to the processing of your data.

Right to Portability

You may request a copy of your data in a readable format.

Right to Object

You can object to your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. We will respond within 30 business days.

10. Protection of Minors

Luxebet strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect or process data from minors.

If we discover that a minor has registered using a false age, we will immediately close that account and delete all associated data.

If you believe your child is using Luxebet, please notify our support team immediately.

11. Changes to the Privacy Policy

Luxebet may update this Privacy Policy as required by changes in technology, law, or business needs. For significant changes:

Registered users will be notified in advance via phone or email.
Notifications will be sent within the app.
The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes have been made will be considered as your acceptance of the updated policy. We recommend checking this page regularly.

12. Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

Email

Support@luxebet-baji.com

Live Chat

Bengali Support Available 24/7

We aim to respond to all privacy-related requests within 30 business days. For urgent matters, contacting us via live chat will get you a faster response.

Luxebet Privacy Policy — Your Data Is Completely Safe with Us